Refund Policy

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Refund Policy

At artwuw.store, your satisfaction is our top priority. We are committed to providing you with beautiful home decor, wall art, and unique artwork to transform your space. If you are not fully satisfied with your purchase, please review our Refund Policy below for a smooth and worry-free shopping experience. Our process is clear and fair, so you can shop home decor and artwork online with confidence.

1. Returns

  • We accept returns of home decor and artwork items within 7 days of delivery from artwuw.store.
  • Items should be unused, undamaged, and returned in their original packaging, including all accessories and tags (if applicable).
  • Customized or personalized decor (such as made-to-order artwork or special commissions) are not eligible for return unless received damaged or with a manufacturing defect.
  • Items that show signs of use, customer damage, or altered original condition are not eligible for return.

2. Refunds

  • After we receive and inspect your returned decor or artwork, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • Shipping charges are non-refundable except when an incorrect or defective product is received from artwuw.store.

3. Exchanges

  • Exchanges are available only for items that are defective, damaged during delivery, or if you receive the wrong product, color, or design from artwuw.store.
  • For any exchange requests, please email us at support@artwuw.store.

4. Non-Returnable Items

  • Gift cards
  • Customized/personalized home decor or artwork (unless faulty or damaged on arrival)
  • Products marked “Final Sale” or “Non-Returnable”

5. How to Start a Return

  • Please email us at support@artwuw.store with your order number, the reason for your return, and clear photographs of the product (required for defective, damaged, or incorrect items).
  • If your return is approved, we will send you step-by-step return instructions and our return address.
  • Customers are responsible for return shipping costs except in cases where the product received was incorrect or defective.

6. Need Help?

If you have any questions about our refund or exchange policy, please contact our support team at support@artwuw.store.

Thank you for shopping at artwuw.store. We appreciate your trust in us to enhance your living space!